Support

Help with the HULUL platform and phone app

Getting an account

HULUL accounts are created by your organisation. If you need access, or a new sign-in link, ask your organisation's administrator. Nobody can create an account from the app or the website.

Signing in

On the web, open the platform and sign in with the link your organisation sent you, or with your Google or Microsoft work account if your organisation uses one. On the phone, your administrator links your phone to your account with a code shown on the website; the app then stays signed in until you sign out.

The phone app

The HULUL app is for inspectors and operators on the ground: today's checklists and logs, the live venue map and the camera. It is coming to Google Play and the App Store. Until then your organisation installs it for you. Photographs are taken with the camera on the spot, with location and Wi-Fi on, and what you record without signal is sent when the signal returns.

Something is wrong

Write to support@hulul.co and say which event you were on, the reference of the log or checklist if there is one (it looks like #AB3d), what you did, and what happened. A screenshot helps.

Deleting your account or your data

Your organisation's administrator can deactivate your account at any time. To ask for your account and personal data to be deleted, write to support@hulul.co from your work email address. What is kept and for how long is set out in the privacy policy.

HULUL is made by ASK LLC, Kingdom of Saudi Arabia. support@hulul.co